Booking & Reservations
Check-in / Check-out: Standard check-in time is 3:00 PM, and check-out time is 11:00 AM.
Can I request early check-in or late check-out? Early check-in and late check-out requests are based on availability. If you arrive early, we are happy to store your luggage and notify you as soon as your room is ready.
Special Requests & Guest Room Amenities
Can I request cribs? What amenities are available in the guestrooms? Yes! We offer the following amenities and special request items (additional fees may apply):
- Pack & Play
- Portable Crib
- Microwave
- Mini refrigerator
- Coffee maker
- Hairdryer
- Iron & Ironing Board
- Bath amenities
- Extra pillows and blankets
- Bottled water available for purchase at our lobby convenience market
If you forget any toiletries or necessities, our hotel market near the front desk offers a variety of travel essentials, snacks, and beverages.
Is there a guest laundry available? Yes, coin-operated guest laundry facilities are available on-site.
Amenities & Services
Accessibility
Do you offer accessible guest rooms? Yes. Rockport Inn & Suites offers accessible accommodations designed for guest comfort and convenience. Features may include:
- Larger bathroom areas
- Grab bars and handrails
- Hand-held shower wand
- Accessible entrances
- Designated accessible parking spaces
Please contact the hotel directly if you have any accessibility questions or special requests prior to your arrival.
Pet Policy
Are pets allowed? Yes, for a fee of $45 per night plus tax. Limit 2 per room (must request at the time of reservation). If you make a reservation online, you will want to ensure there are pet rooms available by contacting the hotel directly.
Parking
Is parking available, and are there any fees? Yes! Complimentary onsite parking is available for all registered hotel guests. Parking passes may be required during your stay; please check with the front desk upon arrival.
Transportation
Do you offer airport shuttle service? We do not provide airport shuttle service. However, our team is happy to recommend local transportation options, including taxis, rideshares, and private car services.
Food & Drink
Is there a restaurant or bar on-site? We do not have an on-site restaurant or bar. We offer a complimentary hot breakfast each morning for hotel guests in our communal dining room. We also have a hotel market with snacks, beverages, and convenience items available for purchase. Our staff is always happy to recommend local restaurants and dining options in Rockport and the surrounding Cape Ann area.
Fitness Center
Does the hotel have a gym or spa? Guests can enjoy access to our fitness center featuring cardio and strength-training equipment. While we do not have an on-site spa or salon, our team can recommend nearby wellness and spa services.
Internet / WiFi
Is complimentary WiFi available? Yes. Complimentary high-speed WiFi is available throughout the hotel, including guestrooms and public areas.
Luggage Storage
Can I store my luggage before check-in or after check-out? Absolutely. We are happy to store your luggage so you can enjoy more time exploring Rockport before check-in or after check-out.
Lost & Found
How do I report a lost item? Please contact the hotel directly regarding lost items. Our team will gladly assist you in locating and returning misplaced belongings.
During Your Stay
Housekeeping: Housekeeping service is available upon request and is not automatic. To arrange service or customize your room cleaning, please contact the front desk. We would be happy to assist you.
Concierge & Local Recommendations
Can you assist with tours or restaurant reservations? While we do not have a dedicated concierge desk, our friendly and local staff are always happy to provide recommendations for local attractions, dining, beaches, shopping, and activities around Rockport and Cape Ann.
Front Desk Assistance
How do I contact the front desk? Our front desk team is available 24 hours a day to assist with anything you may need during your stay.
Smoking Policy
Is smoking permitted? Rockport Inn & Suites is a smoke-free property. Smoking and vaping are prohibited in guestrooms, patio areas, indoor public spaces, and within 25 feet of hotel entrances. A cleaning fee may apply for violations of the smoking policy.
Packages & Deliveries
Can I receive packages at the hotel? Yes. Please notify the hotel in advance if you are expecting a package. Be sure the package includes the reservation name and arrival date so it can be properly matched to your stay.
Other Common Questions
Nearby Attractions
What attractions are nearby? Rockport Inn & Suites is conveniently located near many popular Cape Ann attractions, including:
- Bearskin Neck
- Front Beach
- Halibut Point State Park
- Downtown Rockport shops and galleries
- Whale watching tours
- Gloucester Harbor
- Local beaches and scenic coastal trails
Our team is happy to share recommendations and directions during your stay.